Artificial Intelligence

How deep learning helps match the right patient with the right healthcare

Most healthcare systems and insurance providers know who the high-risk patients are: Usually people living with chronic conditions—diabetes, asthma, heart disease—who aren’t managing their health well enough. These individuals are at a high risk of ending up in the ER. There are several problems with this high-risk list approach to caring for patients. First, these […]

Artificial Intelligence

Why 5G, AI, and the cloud will be critical to managing a future full of micro data centers

Edge computing and micro data centers are key trends, accordingto Kevin Brown, vice president of innovation and CTO for the IT division at Schneider Electric. Brown talked to TechRepublic’s Senior Writer Teena Maddox at the Innovation Summit North America in Atlanta and the following is an edited transcript of the interview. Brown said, “There are […]

Artificial Intelligence

90% of firms already using AI to boost customer experience and increase revenue

Artificial intelligence (AI) is already revolutionizing the way business gets done, particularly impacting the customer journey, according to a Wednesday report from MIT Technology Review and Genesys. Of the 600 executives across 18 countries surveyed, 90% said their firms now use AI solutions to improve the customer experience, the report found. Implementing AI has dramatically […]

Artificial Intelligence

Rise of cloud solutions makes AI for customer service calls a reality

While using artificial intelligence (AI) to improve outcomes in customer service experiences is not itself a new concept, most organizations thus far have relied on AI-powered chatbots for customers—and prospective customers—to interact with. From a technology standpoint, integrating AI systems with voice calls is a higher-level order of difficulty. But the rise in efficacy of […]

Artificial Intelligence

Why Google’s Kubeflow Pipelines succeeds and Samsung’s Bixby not so much when it comes to open platforms

Image: nicescene, Getty Images/iStockphoto Years ago Cloudera co-founder Mike Olson declared, “No dominant platform-level software infrastructure has emerged in the last ten years in closed-source, proprietary form.” He was right because, as Adobe’s Aaron Hardy has noted, “It’s difficult to truly reach platform status without building and leveraging open source technology.” That said, it’s not […]

Artificial Intelligence

New report names London and Silicon Valley as world’s top hubs for innovation

London and Silicon Valley are two of the world’s biggest innovation destinations, according to Quid‘s Innovation Mapping report released on Friday. Both locations host the most tech start-up growth, and also invest the most time and research into developing cutting-edge technologies said the press release. These two tech hubs are forging a path for innovative […]

Artificial Intelligence

Facial recognition’s failings: Coping with uncertainty in the age of machine learning

Deep learning is a technology with a lot of promise: helping computers “see” the world, understand speech, and make sense of language. But away from the headlines about computers challenging humans at everything from spotting faces in a crowd to transcribing speech — real-world performance has been more mixed. One deep-learning technology whose real-world results […]

Artificial Intelligence

Forrester’s 2019 AI predictions include pragmatic AI

The Tier 1 support agents in your organization could soon be replaced with artificial intelligence (AI), according to Forrester’s predictions for Artificial Intelligence in 2019. For years, concepts such as datacenter automation have reduced the extent to which IT staff must manage the menial day-to-day tasks of system maintenance. This use of automation, however, uses […]

Artificial Intelligence

Stopping the brain drain: Why universities need to hold onto machine-learning professors

Stopping the brain drain: Why universities need to hold onto machine-learning professors – TechRepublic Stopping the brain drain: Why universities need to hold onto machine-learning professors Professor Chris Bishop, director of the Microsoft Research Lab in Cambridge, UK, on the importance of stemming an exodus of machine-learning experts to the private sector. Stopping the brain […]