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Amazon looks into reports of staff leaking data to merchants

The aim, as you might suspect, is to game the system. In addition to skewing reviews, the bribery gives merchants an illegal advantage by letting them know customers’ shopping habits, popular keywords and other details that would normally remain secret. They can then rewrite their product descriptions and ads to increase the chances of their products rising to the top of search results.

Amazon has reportedly taken steps to counter this kind of gaming, including a recent executive swap in China to “root out” bribery. It might face an uphill battle, however. The internet giant’s increasing volume of third-party merchants helps it sell a wider selection of products and keep prices down, but it also leads to cutthroat competition where some companies are willing to break the law to get an edge. And when relative income tends to be lower in China, Amazon workers can be tempted to take bribes they’d otherwise turn down. Amazon may not fully address the issue unless it can tackle the incentives for leaking data, not just the leaks themselves.

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